This Privacy Policy Statement (“Privacy Policy” or “Statement”) provides information to you, a viewer and user of this Website (“User”) about how we to collect, receive, possess, store, transfer, handle, deal with and use your personal information including sensitive personal data or information (“Personal Information”) for lawful business requirements of the Company. The references to “We” / “Us” / “Our” individually and collectively in this Statement refers to Uttrayan Financial Services Private Limited, a Company registered in India having our office at Infinity Benchmark, 12th Floor, Unit No. 1202, Plot no. G-1, EP & GP Block,Sector V, Salt Lake City, Kolkata – 700091, West Bengal (“Company”) and the terms “You” / ”Your” / “Yourself” refer to the Users.
Our Website https://www.uttrayan-mfi.com/ (“Site”, “Content”) is comprised of various web pages, tools, software, information, and features operated by us. For us, the protection of your Personal Information is a serious matter, including when you visit our Site. Your Personal Information will be protected in accordance with applicable statutory regulations and the laws including the Indian Information Technology Act 2000, Information Technology (Amendment) Act, 2008, the amendments thereto from time to time and the applicable rules.
This Privacy Policy is a legally binding document between you and the Company. The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on or by the use of the website or by other means) and will govern the relationship between you and the Company for your use of the website.
By using the website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this website.
By providing us your Personal Information or by making use of the facilities provided by the Website, You hereby consent to the collection, receiving, possession, storage, transfer, handling, dealing with and using any or all of Your Personal Information by the Company as specified under this Privacy Policy. You further agree that such collection, receiving, possession, storage, transfer, handling, dealing with and using of any or all of Your Personal Information, for lawful business requirements of the Company, shall not cause any loss or wrongful gain to you or any other person.
Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
The Company may collect the following types of Personal Information from the User while
using the website, including but not limited to:
which users can refuse to supply except that it may prevent them from engaging in certain site related activities.
The Company may collect, use, receive, possess, store, disclose, process and transfer the Personal Information for various purposes, including but not limited to the following:
You hereby represent to the Company that the Information you provide to the Company from time to time is and shall be authentic, correct, current and updated and shall not cause any loss or wrongful gain to the Information Providers if the same is used for the above-mentioned lawful purposes.
Disclosure of Personal Information to any third party shall be with prior permission of the User, unless such is necessary for compliance of a legal obligation:
Provided that the information shall be shared, without obtaining prior consent from the User, with Government agencies mandated under the law to obtain information including sensitive personal data or information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.
The Company has adopted reasonable security practices and procedure to ensure that the Personal Information is collected and preserved in a secured manner. In case the Information Providers wish to know more details about the adopted reasonable security practices and procedures, they may contact with the Company for the same.
While the Company will endeavour to take all reasonable and appropriate steps to keep secure any information and prevent its unauthorized access, the information providers agree and acknowledge that the Company cannot provide any absolute assurance regarding the security of the Personal Information. To the fullest extent permissible under applicable laws, the Company disclaims any liability in relation to any breach of security or loss or disclosure of information in relation to the Personal Information.
If the Information Provider needs to access update or correct the Personal Information, he/she may contact the Company for the same.
If the users have any question, concerns or consent, they would write to us at Uttrayan Financial Services Private Limited, Infinity Benchmark, 12th Floor, Unit No. 1202, Plot no. G-1, EP & GP
Block, Sector V, Salt Lake City, Kolkata – 700091, West Bengal
Phone: +91 7044048874
Email: info@uttrayan-mfi.com
Website: https://uttrayan-mfi.com/
The board of Directors, in their meeting held on 9th March, 2013, amended the code of conduct which is presently enforced. The amended code of Conduct is as under
The approved mechanism for redressal of Grievances is as under
1. The Company to disclose all the terms and conditions to the client for all services offered.Disclosure must be made prior to disbursement in Individual sanction letter/Loan card/Loan schedule/passbook/through group centre meetings
2. The company to communicate all the terms and conditions of loan /services offered to clients to vernacular language and must disclose the following terms:
3. The company to communicate in writing charges levied for all financial services rendered.
4. The companyto follow RBI guidelines with respect to interest charges and security deposit and to declare all interest and fees payable as an all-inclusive annual percentage rate and equivalent monthly rate.
5. The company to maintain formal records of all transactions in according’s with all regulatory and statutory norms, and borrower’s acknowledgement/acceptance of terms and conditions must form a part of this record.
6. The provision of Micro finance to be made only to the eligible clients as per RBI guidelines after obtaining copy’s of the relevant documents from clients as per KYC norms.
7. In case of Insurance product to be offered to the clients the same will be transparently conveyed to the clients and must comply with RBI and IRDA Norms.
8. Proper due diligence as per internal credit policy to be made to assess the need and repayment capacity of clients before making the loan.
9. The company under no circumstances to breach the total debt limit for any client as prescribed by RBI. Other lending guidelines of RBI to be followed strictly.
10. The Company to ensure that all staff and persons acting on behalf of the company.
11. The company to provide a valid receipt /acknowledgement for each and every payment received from the borrower.
12. The company to keep personal client information strictly confidential .Client information may be disclosed to the third party if it is legally required to do so or the client has informed about such disclosure and permission has been obtained in writing.
13. The company to have a formal governance system that is transparent and professional and adapt the best practice of corporate governance by broad basing the board of Directors by inducting persons with good and sound reputation as members of board.
14. The company to ensure transparency in the maintenance of books of accounts and reporting/presentation and disclosure of financial statements by qualified auditors.
15. The company to put in best effort to follow the audit and assurance standard issued by the Institute by Chartered Accountant of India.
16. The company to help a free and fair recruitment practice as prevalent in the Industry.
17. The company to have a dedicated process to raise clients awareness of the options choices and responsibilities via-a-vis financial products and services available. The company to also ensure regular checks on client awareness and understanding of the key terms and condition of the product/services offered.
18. The company to agree to share complete client data with all RBI approved Credit bureaus, as per the frequency of data submission prescribed by the credit bureaus.
19. The company to establish a dedicated feedback and grievance redressal mechanism and to inform clients about the existence and purpose of this mechanism and how to access them.
20. The company to designate grievance redressal official with his/her address/contact details.
Uttrayan Financial Services Private Limited is a Non Banking Financial Company (NBFC-MFI) registered under Reserve Bank of India(RBI). We started our microfinance on-lending operation way back in the year 2001 with its head office at Kolkata(West Bengal), by providing small ticket size loan to the poor woman in rural and semi-urban area through group based system. Our Company provides livelihood promotion services comprising of livelihood and other Micro financial services to those population segments which are mostly un-reached by the formal banking systems with the principal purpose of promoting sustainable livelihoods.
We are one of the few MFIs in West Bengal who have partnered with State Bank of India in their prestigious and coveted project of “Co-Lending” .The limit sanctioned to us is 300Cr. Thus enabling Uttrayan to pass on the benefits of lower interest rate for Loans,as low as 19.45%(Blended) currently to our ultimate beneficiaries(Borrowers) .The opportunity has been spread across our network of Branches in 10 States catering to our 1 Lakh plus clients.
Over 23 year of Financial Services present across 10 States and 74 districts of India. Uttrayan now working in 117 branches spread over 10 districts of West Bengal,9 districts in the state of Assam, 16 districts in the state of Bihar, 1 district in the state of Meghalaya, 12 districts in the state of Odisha, 2 districts in the state of Sikkim, 3 district in the state of Uttarakhand ,8 districts in the state of Punjab, 6 district in the state of Jharkhand, 8 districts in the state of Rajasthan India, where we are providing services to more than 1,00,000 clients to make their way out of the poverty.
Client is the main priority
We designed a series of activities to enhance the level of client’s satisfaction. Client grievance redressal mechanism has been adopted to identify and solve the grievances as early as possible.
Honesty and Transparency
We believe in “Honesty is the best policy”. Hence we try to maintain honesty at the time of providing services to Clients, at the time of proving facilities to staff and at the time of initiating a new project.As Honesty is one of the major value of Uttrayan , we try to be honest to our clients, to our financial partners and to our staff as much as possible.
Discipline
We try to maintain discipline from Head Office to field level as we belief “Discipline is the defining fire by which talent becomes ability”.
Concern for environment
Uttrayan’s main concern is to improve human life in every way. As we belief financial betterment is not sufficient to improve human life, hence we are giving special emphasis on environment improvement to create a healthier future generation.
Human resources
The members of our staff are our most important resources. We make efforts to upgrade their skills and improve their welfare measures on a continuous basis.